Below are the detailed languages supported by T1 and the countries covered by the 2-year free data:

40 Languages（93 Accents): Arabic / Bulgarian / Cantonese / Catalan / Chinese / Croatian / Czech / Danish / Dutch / English / Finnish / Filipino / French / German / Greek / Hebrew / Hindi / Hungarian / Icelandic / Indonesian / Italian /Japanese / Korean /Malay / Norwegian / Polish / Portuguese / Romanian / Russian / Slovak / Slovenian / Spanish / Swedish / Tamil / Telugu / Thai / Turkish / Ukrainian / Urdu / Vietnamese

8 Languages Offline Translation: Chinese ⇆ English, Japanese, Korean, French, Spanish, Russian, German. English ⇆ Chinese, Japanese, Korean, French, Spanish, Russian, German

39 languages supported by photo translation: Arabic / Bulgarian / Cantonese / Catalan / Chinese / Croatian / Czech / Danish / Dutch / English / Finnish / Fillipino / French / German / Greek / Hebrew / Hungarian / Icelandic / Indonesian / Italian /Japanese / Korean /Malay / Norwegian / Polish / Portuguese / Romanian / Russian / Slovak / Slovenian / Spanish / Swedish / Tamil / Telugu / Thai / Turkish / Ukrainian / Urdu / Vietnamese

84 Countries/Regions of 2-year Free Data:
<North America>: Canada, Nicaragua, the United States, Mexico
<Asia>: China, Hong Kong, India, Indonesia, Iran, Japan, Jordan, Kazakhstan, Kuwait, Macau, Malaysia, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkey, Uzbekistan, Vietnam, Armenia, Yemen, Cambodia
<Oceania>: Australia and New Zealand
<Europe>: Austria, Belgium, Bulgaria, Republic of Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Georgia, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
<Africa>: Algeria, Egypt, Ghana, Kenya, Morocco, Nigeria, Sudan, Tanzania
<South America>: Brazil, Chile, Colombia, Peru

Yes, T1 supports offline translation.
Here is the detail languages we support for offline:

>> Offline:
English-Chinese, English-Japanese , English-Korean , English-French , English-Spanish , English-Russian, English-German
Chinese-English, Chinese-Japanese, Chinese-Korean, Chinese-French, Chinese-Spanish , Chinese-Russian, Chinese-German

* We will keep updating
Kindly be noticed that please download the offline package through “Setting” before using offline translation.
You can use the above offline language pairs on the plane.

1. Click on "Setting" - "Offline Translation".
2. Choose the offline translation package you would like to download.
3. Start to use offline language when you use One-Click Translation or Chat Translation by clicking on the "三" button in the upper right corner and then turning on the "Offline translation" button.

At present, our online translation and offline translation use different translation engines. Generally speaking, the accuracy of offline translation is lower than that of online translation, especially for small languages. Therefore, considering the product experience, the offline translation language package is very limited.

According to the feedback from the R&D and product departments, each offline language engine needs about 80,000 US dollars. Therefore, due to the influence of these factors, we currently only provide 13 offline languages with relatively mature translations.

Sorry for the inconvenience, but we will try our best to provide customers with translations in more languages and improve the accuracy of translations!

Yes. T1 support 4 translation modes for different scenarios:

1. Photo translation for street signs, maps, menus, etc.
2. One-click translation for fast conversation.
3. Listening mode to translate everything that is said to you or what is said around you.
4. Chat conversation means that T1 can automatically record the said in a conversation and translate into your language to communication.

When you use the Photo Translation of T1, there're 39 languages it can translate.

They are:
Arabic / Bulgarian / Cantonese / Catalan / Chinese / Croatian / Czech / Danish / Dutch / English / Finnish / Fillipino / French / German / Greek / Hebrew / Hungarian / Icelandic / Indonesian / Italian /Japanese / Korean /Malay / Norwegian / Polish / Portuguese / Romanian / Russian / Slovak / Slovenian / Spanish / Swedish / Tamil / Telugu / Thai / Turkish / Ukrainian / Urdu / Vietnamese

We do not recommend connecting T1 with other Bluetooth devices, although T1 has Bluetooth function and it does support connection with TWS earbuds and listen to translation through earbuds because you still need to talk to T1 directly in One-click mode when translating.

T1 uses a built-in antenna and can be used without inserting an e-SIM card. It should be noted that before using T1 you need to turn on the data network.

Our built-in antennas are professionally modulated for full-band and robust connectivity anywhere in the world, and the T1 offers up to 2 years of free mobile data and connections to over 200 wireless network operators worldwide.

It is correct that there is no nano-SIM card. There is only an ESIM included in fluentalk T1, which is inside the device and you can't see it.

ESIM can make you be able to use the 2 years of free data. After you receive the product, start up, click experience and then you are able to use the data for free for 2 years!

There's no special limit for the SIM card, including country and network company, unless your card itself has special restrictions. And you also can use the SIM card in the 2 years.

Usually, we suggest our customers use local SIM cards, because the network speed is faster and more stable, and in case some unknown reason happens to those unfamous SIM cards with our translator.

Two-year free cellular data plan starts from the first activation of the device, you can use the data for free for 2 years, and the content of the traffic service is limited to translation-related functions;

After the data service expires, you can insert the mobile phone SIM card or use the WiFi connection;

We will also provide an option ($14.90/month or $44.90/year) to purchase more data when your data expires.

For the first time the translation machine is turned on, it takes 3-5 mins to activate the machine to ensure that the built-in e-SIM card is connected to the local operator network.

Due to the different network environments in different regions, resulting in inconsistent activation time of the new translator, you can wait patiently for 5-10mins.

If there is still an abnormality, you can try to restart or restore the factory settings (Holding the power button and choosing restart on the pop-up window).

The firmware upgrade steps are as follows:

1. There will be a pop-up prompt on the T1 page, you only need to follow the instructions to complete the upgrade operation.
2. You can also refresh the version in [Settings - System Settings - System Update] to complete the upgrade.
3. The upgraded firmware will automatically adjust the connection path in the next translation when the network is unstable and cannot be translated.

If you encounter eSIM data activation failure or cross-border data activation failure for the first time,
you can manually restart it in "Settings - Network and Connection - Mobile Data - eSIM - RESTART THE NETWORK".
(The restart process takes about 2-3 minutes.)

If it doesn't work, please provide us some pictures to show the issues and the IMEI number on the back of your T1 for us to check.
(Or you can find it by clicking on "Setting - System Settings - About this Translator".)

We're so sorry you're having trouble and we'd love to help! Please contact our customer service support@fluentalk.com and they'll help!

Once your order is placed, you'll receive a confirmation via text or email. If you don't get one, please first make sure your order went through and you completed payment. If you're all good there, please contact customer service support@fluentalk.com so we can investigate!

Quick! Head to customer service support@fluentalk.com. Please send us an email and, if we haven't shipped your order already, we'll be able to make the change.

Yes, but you'll have to email customer support@fluentalk.com service to do it!

Once your order and payment are complete, be on the lookout for a confirmation via email, text, or both!

Fluentalk is happy to offer flexibility with payment! We accept Paypal, Credit Cards, Apple Pay and Google Pay.

If you’re getting an error message when trying to submit your payment, the most likely culprit is an error or a typo in your billing information. This is the first place to look!
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
**Please note:
We do not have access to transaction records and may not be able to see why a payment is being rejected. If a payment is being rejected and you think it shouldn’t be, please contact your bank/card issuer.

We know how stressful unexpected charges can be! First things first, if you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received:
* If you only received one confirmation, chances are that only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days.
* If you didn't receive a confirmation, none of the charged orders went through. Try placing the order again, double-checking that all billing and shipping information is correct. The charges on your statement will disappear in 2-3 business days.
* If the charges do not roll off your statement, please contact us directly and we'll look into it for you!